Refund policy

Last updated: [August 2025]

At JHBH Supply Co, we want you to love your purchase. If something isn’t right, we’re here to help. Because our products are made-to-order just for you, our return and refund policy is slightly different from traditional retail stores.

1. Returns & Exchanges

  • Custom & Made-to-Order Items
    All of our clothing and accessories are print-on-demand. This means we cannot accept returns or exchanges due to size, fit, or change of mind.

  • Defective or Damaged Items
    If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll gladly replace the item or issue a refund at no additional cost to you.

  • Eligibility
    To be eligible for a return or refund, your item must be unused, unwashed, and in the same condition you received it.

2. How to Request a Return or Refund

  1. Email us at jhbhsupplyco@gmail.com with:

    • Your order number

    • A description of the issue

    • Photos showing the problem

  2. Our team will review your request and respond within 2 business days.

  3. If approved, we’ll provide instructions for returning the item (if needed) or process a replacement/refund.

3. Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days after processing.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Non-Returnable Items

  • Gift cards

  • Sale items marked “Final Sale”

  • Custom or personalized designs (unless defective/damaged)

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. If you’ve done all this and still haven’t received it, email us at jhbhsupplyco@gmail.com.

6. Questions?

We’re here to help!
📧 jhbhsupplyco@gmail.com
🌐 www.jhbhsupplyco.com