Shipping & Returns

The short, plain-English version. The full legal text lives in our Shipping Policy and Refund Policy.

How long it takes

Every JHBH item is printed after you order it. That means there are two clocks, not one.

Stage Time
Production (printing your item) 3–7 business days
Standard shipping 7–14 business days after production
Expedited shipping (select products and locations) 3–7 business days after production

Realistically: about two to four weeks for standard, and closer to one to two weeks if expedited is available on your order. Peak seasons and holidays run longer, so order early for gifts.

Where we ship

United States only for now. No international shipping, which also means no customs, duties, or import taxes to worry about.

Shipping cost

Calculated at checkout based on your order size, destination, and the method you pick.

Tracking

You'll get a shipping confirmation email with tracking as soon as your order leaves the printer. If 30 days pass after that email and your package still hasn't shown up, email jhbhsupplyco@gmail.com and we'll track it down with our shipping partner.

Returns: the honest version

Because everything is made to order, we can't accept returns or exchanges for size, fit, or change of mind. There's no shelf to restock it to. We'd rather tell you that clearly up front than bury it in a policy page.

So before you order: if you're unsure about sizing, email us with the design you want and we'll tell you exactly how that garment fits. It takes us five minutes and saves you the disappointment.

If something's wrong, we fix it

Damaged, defective, misprinted, or simply not what you ordered? That's on us.

  1. Email jhbhsupplyco@gmail.com within 7 days of delivery.
  2. Include your order number, a short description of the problem, and photos showing it.
  3. We'll respond within 2 business days and either replace the item or refund it — at no additional cost to you.

Items must be unused and unwashed to be eligible.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days after processing. Shipping costs are non-refundable unless the error was ours.

Not returnable

  • Gift cards
  • Items marked Final Sale
  • Custom or personalized designs — unless they arrive defective or damaged

Refund hasn't landed?

Check your bank account again, then check with your card issuer — posting can lag on their end. If you've done both and it's still missing, email us and we'll sort it out.

Still have a question?

Try the FAQ, or just email jhbhsupplyco@gmail.com. A real person answers within two business days.